If you’ve become the victim of a locksmith scam, know that you’re not the first. Unfortunately, these scams are more common across the United States than we would like to believe.
The good news is that there are steps you can take to report someone who claimed to be a professional and took your money even though you received poor service.
While your first instinct might be to contact the police, this won’t get you very far. If anything, they will tell you that this is a civil matter and that they cannot assist you. It’s also advisable not to threaten the offending locksmith or company until you’ve taken some essential steps.
What to Do If You’re the Victim of a Locksmith Scam
Step 1: Gather as Much Information as Possible
Whatever information or evidence you have, put it safely in one place. From the website and number you used to get in touch with the locksmith to any emails or messages you still have on your phone, keep everything. It also helps to jot down any other details you remember such as the person’s appearance and the vehicle they drove.
Step 2: Attempt a Refund Request
Before you take this matter further, try getting in touch with the locksmith, outline why you think a refund is warranted, and wait for their response. Chances are if you are dealing with a scammer, they’re not going to reply to you, but at least this way, you did try to deal with this amicably.
Another option is to contact your bank about a chargeback. You have reversal rights if you paid for fraudulent locksmith services with a credit or debit card. There are no guarantees you will get your money back but it could work in your favor.
Step 3: File a Complaint with the Federal Trade Commission
The Federal Trade Commission won’t be able to resolve the matter for you, but you could potentially help them build up a bigger case if they are already aware of the locksmith scam. You can file a complaint on their website here.
Step 4: File a Complaint with the Consumer Protection Office
Next, you should get in touch with Miami’s consumer protection office, also referred to as the attorney general’s office. Unlike the Federal Trade Commission, the consumer protection office can help you resolve your complaint through restitution and penalties.
Step 5: File a Complaint with the FBI’s Internet Crime Complaint Center
If you found this locksmith via the web, you can also raise the matter with the FBI’s Internet Crime Complaint Center (IC3). They are dedicated to investigating anyone who advertises false information to consumers online. The plus is that the IC3 works in conjunction with other agencies, which can increase the chances of the matter being resolved.
Step 6: Spread the Word
Once you have taken every official step possible, you can spread the word by telling family and friends, helping protect them from becoming victims themselves.
If you ever need the services of a reputable locksmith, contact The Security and Lock Corporation Miami on (305) 846-9360.
